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Using the Library

20 Jun

New NHS PCs in the Knowledge Spa library

June 20, 2019 | By |

The PCs in the Knowledge Spa library have now been refreshed with some brand new kit, so they should be much faster and more reliable.

A PC refresh will be coming to Banham House library in the near future.

 

 

07 Sep

Document supply

September 7, 2016 | By |

Document supply and inter-library loan service

Books or journal articles not in stock can be borrowed from other libraries. Please fill in our Request a book form or a Request a journal article form with as much detail as possible. If an item is required urgently for patient care please phone the library.

Who can use the service

The supply of loan items and photocopies of articles from other libraries is available to all NHS staff in Cornwall, UEMS staff and students, and private members of the library (some user groups may incur charges) who are registered with the library.

How to request

Requests can be submitted by one of the following:

What to include

When submitting a request please include the following where possible:

  • Title of journal or book
  • Title of journal article (or book chapter if required)
  • Author of article (if chapter please give editor of the book and author of the chapter)
  • Year
  • Journal volume
  • Journal issue (if known)
  • Page numbers
  • Book edition
  • Your name (printed)
  • Library card number
  • Work address (if NHS employee) or home address
  • Contact number

If using the Inter-library loan request form accept the conditions of the copyright disclaimer by ticking the check box.

Please state if you are NHS or UEMS and if the item is required for patient care, research or university work.

Collection of items

Photocopies
Photocopies of articles will be sent via the NHS courier service unless requested for collection from the library or to be sent to a home address.

If the item is to be collected from the library we will inform you of its arrival. Items will be held for 6 weeks upon notification.

Loan items
Staff based on the Royal Cornwall Hospital or Bodmin Hospital site must collect loan items from the library.

NHS staff based in the community will have loan items sent to their work base via the courier service. Conditions of use may apply to some items and we will inform you of these when known.

Loan items are not sent to a home address.

Notification is by your work/university email.

All loan items are the responsibility of the borrower until received by the library.

Uncollected items

If a loan item has not been collected by the due date it will be returned to the lending library.

Uncollected items will not be renewed.

Clients wishing to reorder an uncollected item must wait 4 weeks from the original return date before resubmitting a request for it.

Renewal of loan items

Loan items may be renewed once at the discretion of the lending library.

If an item is recalled please return it to the Knowledge Spa or Banham House library at the earliest opportunity.

Returning loan items

All loan items must be returned to the library at the Knowledge Spa or Banham House by the due date.

They can be handed in at the issue desk or sent via the NHS courier service, clearly addressed and packaged.

Lost or non-returned items

If a loan item is lost or not returned a fine may be imposed for its replacement.

This is usually the cost of the item plus an administrative fee of £20.

In the case of a lost British Library item there is a minimum charge of £137.50.

Failed requests

Whilst the library will make every effort to obtain requested items this is not always possible.

The library will inform you of such a situation.

If the request details are inaccurate or illegible they will be returned to you for re-submission.

The library will try to obtain requested items as quickly as possible and will inform you of any known delays.

Please allow 10-15 working days from submitting the request before chasing.

Urgent patient care

If an item is required for urgent patient care please ring the library on 01872 25 6444 with your request so we can act on it.

We will supply the item as soon as possible even if a Copyright Declaration is required.

What charges are there?

 PhotocopiesLoans
NHSNo chargeNo charge
PCMD or UEMS (if not paid for by the university)£13.50£13.50
Associate MemberAt cost (British Library)At cost (British Library)

Peninsula Dental School and Faculty of Health staff and students request via Plymouth University.

ECEHH staff and students request via University of Exeter.

If you have any queries about this service then please contact the Cornwall Health Library.

06 Jul

Using the Library

July 6, 2015 | By |

Enquiry services

Qualified library staff are available at Truro and Bodmin to help locate a resource or the material you need.

Literature searches

Library staff will undertake clinical literature searches on your behalf. You may be present during these searches to help refine the results, or they may be done in your absence and the results emailed or sent to you. We can also offer support for course work and research.

Use the online literature search request form to submit a request.

Document supply and inter-library loan service

Books or journal articles not in stock can be borrowed from other libraries. Please fill in our request a book form or request a journal article form with as much detail as possible. If an item is required urgently for patient care please phone the library.

For more information on this service see our document supply and inter-library loan page.

Training

Training sessions in literature searching skills are available for individuals or groups. We can advise about types and times of sessions.

See what courses are available and how to book onto them on our training page.

Computers

Library computers provide access to the internet and a full range of Windows software. For details see our computer access and WiFi page.

Photocopying and printing

There are photocopying machines and printers available for general use in the library at Truro and Bodmin. More details on our copy, print & scan page.

Study Spaces

There are study rooms available in the library at the Knowledge Spa. For details on room sizes, facilities and how to book see our study spaces page.

Out of hours access

There is out of hours access available at both of our library sites. For more details on how to apply for access to either library or using the library when unstaffed, visit our out of hours access page.