Accessibility Statement

This accessibility statement applies to

We want as many people as possible to be able to use this website. The website features an accessibility toolbar that was built in-house and provides web content in a variety of formats to make content more accessible including:

  • Google Translate
  • change text size
  • highlight links
  • change font
  • contrast

We’ve also made the website text as simple as possible to understand, aiming for a reading age of a 12-year-old. Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

How accessible this website is

We have worked hard to make sure our site is accessible to everyone. This has involved reviewing content, refining the navigation and making technical changes to ensure we are compliant with the web content accessibility guidelines.

With this in mind, we are always looking to improve accessibility and there are some parts of this website which are still not fully accessible and examples include:

  • Some pages and document attachments are not written in plain English

How to request content in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

We will consider your request and get back to you.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we are not meeting accessibility requirements, email our communications team.

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.

Technical information about this website’s accessibility

The Cornwall Health Library is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AAA standard, due to the non-compliances listed below.

Issues with technology

The vast majority of our website works correctly on any web technology.

However, this website does not support Internet Explorer, as this browser is at the end of its lifecycle. Read more information about the withdrawal of Internet Explorer support.

Issues with links

The site is scanned weekly for broken links, and we look to fix them as soon as they are identified.

Issues with text and content

There are some issues with text and content which we are aware of:

  • not all of our content reaches our target reading age of 12 years old
  • some of our page titles are long, causing a technical fail on descriptive titles for web pages which requires titles to be short; in most cases, this is related to legal or formal names for publications

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A, AA and AAA. These tests have been carried out using Silktide.

This statement was prepared on 29 June 2022.

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